Who we are

Video Translator is operated by TechCreative Lab LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States (“we”). We are the data controller for the personal data described here. Contact us at support@techcreativelab.com.

What we collect

• Account data: your name, email address and sign-in method, handled by our authentication provider Clerk. If you sign in with Google or Apple we receive your name and email from them, nothing else.
• Your videos and what we derive from them: the files you upload, the sound we take from them, the written text of the speech, the translation, the subtitle files and the finished video. These exist only to deliver the service you asked for.
• Billing data: your plan, invoices and payment status. Card numbers are entered on Stripe’s pages and never reach our servers.
• Usage records: which videos were processed, how many minutes were used, and technical logs with request ids, timestamps and IP addresses kept for security.
• Messages: what you send through the contact form or support.
• Analytics and session replay: only if you accept the cookie banner, Google Analytics records which pages are visited and whether a visit led to a sign-up or a purchase, with your IP address anonymised, and PostHog records an anonymous replay of your visit (clicks, scrolling and screens) so we can fix usability problems. We use the sign-up and purchase counts to see which of our adverts work; we do not build advertising profiles or show you personalised adverts. The replay shows what is on your screen, including text you type and your video titles, but never passwords. Decline and neither tool is loaded and no analytics cookie is set.

Why we use it and on what basis

• To provide the service you signed up for (performance of a contract).
• To bill you and keep accounting records (contract and legal obligation).
• To keep the service secure, prevent abuse and enforce limits (our legitimate interest).
• To answer your messages (legitimate interest, or consent where you ask us).
• To measure how the site is used (consent, through the cookie banner).

We do not sell personal data and we do not use your videos to train any model.

Who processes data for us

We use a small number of providers, each under a data processing agreement, and only for the purpose listed:

• OpenAI (United States): speech recognition and translation of your audio and text.
• Clerk (United States): sign-up, sign-in and account security.
• Stripe (United States): payments and invoices.
• Cloudflare (EU and United States): file storage, bot protection and backups.
• Resend (EU): transactional emails such as “your video is ready”.
• Google (United States): analytics, only with your consent.
• PostHog (United States): session replay, only with your consent.
• Our hosting provider, where the application and database run.

Transfers outside the European Economic Area rely on the providers’ standard contractual clauses or the EU-US Data Privacy Framework.

How long we keep it

• Extracted audio is deleted as soon as transcription finishes, usually within minutes.
• Uploaded videos are deleted automatically after the time your plan allows: 7 days on Free, 30 on Starter, 90 on Pro, 365 on Studio.
• Subtitled videos, subtitle files and transcripts stay in your library until you delete the video or your account.
• Account, billing and ledger records are kept while your account exists and as long as tax law requires afterwards.
• Security logs are kept for 30 days. Backups are kept for 30 days.

Your rights

You can access, correct, export or delete your data, object to processing based on our legitimate interest, and withdraw consent at any time. Most of this you can do yourself from the dashboard: delete videos, change your details, cancel your plan. For an export or full account deletion, write to support@techcreativelab.com from your account email; we answer within 30 days. Deleting your account removes your videos, files and account records and your login with our authentication provider. You may also complain to your local data protection authority.

Cookies

We set strictly necessary cookies for sign-in and security, which need no consent, and analytics and session replay storage only after you accept the banner. Your choice is stored for a year and can be changed by clearing the site’s cookies.

Security

Files are stored in private storage with expiring links, traffic is encrypted, access is scoped to your workspace, and uploads are checked before processing. Details are on the security page.

Changes

When this policy changes in a way that matters, we show the new date here and tell signed-in users by email before it takes effect.